I made a comment on yesterday regarding the care my father received and today I received a call from the director of the clinic regarding my comment. She listened thoroughly to my concerns and accepted FULL RESPONSIBILITY then provided me a detailed solution to fix the problem. Her pursuit to ensure every patient receives EXCELLENT care is heartwarming and GREATLY APPRECIATED. I wish all healthcare workers were this caring.
My son had his tubes placed this morning with Dr. Salley and his clinical staff. They were very thorough, informative, and addressed any concerns we had. Although we were there for approx 2 hrs, the placement was super quick! I recommend Dr Salley to take care of your little ones who need tubes or any other procedures.
I’ll have to be honest. Reading other reviews about this office, I almost canceled my appointment to change to another location. I’m glad I didn’t. The entire staff from check in to check out were very pleasant. The receptionist very friendly. I watched her handle a frustrated patient who didn’t have an appointment respectfully. The young woman who called me to the back was friendly. The NP Victoria Barnes was very kind and patient as was the woman who did my hearing test. The office was clean. I have zero complaints.
The girl checking you in @window #3 was rude and insensitive towards my 83 year old mother’s neurological condition. While my mom was filling out the paperwork given to her, and yes it takes her awhile, this girl shouts out,” what’s she doing over there, writing a book or something”?
Love this practice. Have been going there for years. Dr. Salley is amazing